FAQs & Return Policy
How long does it take to receive an order?
All orders are processed within 1-3 business days (Mon-Fri), excluding major holidays. You will receive a shipment confirmation with your tracking number once your item is packed and handed off to the carrier. Note that estimated transit times are provided by our carriers and do not generally count the date they receive the item.
How does In Store Pickup work?
Picking up "in store" means you get to swing by our historic venue! Please allow 1-3 business days for processing. You will receive a confirmation email letting you know when your package is ready for pickup at 501 Napoleon Ave. Just ring the bell at our Box Office window (on the Napoleon Ave side of the building) and one of us will pop down to meet you! Box Office hours are Mon-Fri 10am-4pm, excluding bank holidays. We kindly ask that you pick your items up within 30 days of your confirmation email.
Why can't you process/ship on the weekends?
We have a ton of fun dreaming up, making, and sending Tipitina's merch all over the planet, but on the weekends, we're super focused on hosting the badass shows you know and love us for.
Tipitina's Return & Exchange Policy
Oops! I ordered the wrong size. Can you swap it?
If your order hasn’t shipped yet, there’s a good chance we can make the switch for you.
Email merch@tipitinas.com ASAP with your order number and desired style/size. We’ll be in touch.
Can I get a refund?
If you are not happy with your order and if the shirt or item is not washed, worn, or have any non-factory defects or damages, we will offer you a refund within 30 days of your order ship date.
Items listed as final sale are not eligible for a refund. Please be careful when opening up your package with a knife or scissors!
Where do I mail my return?
Can I exchange after I've received my items?
If you’d like a different size/color or another item altogether, then drop us a note at merch@tipitinas.com with your order number. Then, mail the unworn/unwashed item to:
In the meantime, please purchase the desired product and we’ll get it out to you ASAP.
Help! My order is lost in the mail!
We are not responsible for items lost, stolen or damaged in transit. If you do not receive your package, you have 30 days from the date of shipping to file a claim with USPS. All orders come with $100 of insurance. If the package is returned to us for any reason, we will contact you by email and arrange for redelivery.
What’s taking so long for my order to arrive?
Our carriers provide their best estimates and are generally very reliable. That said, shipping times can be affected by a great many things, though bad weather is usually the culprit. To ensure a timely delivery of your order, please select USPS Priority Shipping as your shipping option.
What’s a Pre-Order?
Sometimes there is a huge wave of demand for a new release or a re-release of an item. So, as soon as we have solid idea of the availability date, we'll open a pre-sale so you can be one of the first to receive the item as soon as they're ready to go! Turnaround time is case-by-case and can be anywhere from 1-6 weeks. Look at the specific item's description for our best estimate of when we'll be able to start shipping the goodness your way.
If you purchase other items in addition to the pre-ordered product, your complete order will be shipped when the pre-ordered item is ready.
Have a question we didn't answer?
We're happy to help! Email your question to merch@tipitinas.com - and don't forget to include your name and order number.